Ethiopian Airlines has launched an online passenger web check-in service that allows passengers to check-in online avoiding the airport queues and last minute rush at the airport.
Customers can now choose their own seats online, update personal information, confirm special requests, print boarding passes, and then proceed straight to the boarding gate.
The service is particularly beneficial to passengers traveling with no baggage - such as business travellers - as they can proceed directly to the boarding gate through airport security.
Passengers with check-in baggages need to first proceed to the baggage drop-off zone.
The new system will allow also passengers to register their loyalty miles while checking-in.
Mr. Gobena Michael, Chief Commercial Officer of Ethiopian Airlines said, "The introduction of the Web Check-in facility will increase operational efficiencies besides enhancing our customer services.”
The online check-in is available from 48 to 2 hours prior to the departure of international flights and from 24 to 2 hours for domestic flights.
Passengers without check-in baggage must get to the airport 60 minutes before the departure of international flights and 45 minutes before departure of domestic flights.
At the initial stage, the web check-in service is available for 32 Ethiopian destinations although the airline is planning to expand the service to its remaining destinations.
